Write to us at support@testgen.app. We reply within one or two working days.
Common questions
I bought tokens but they are not there
Tokens are kept with the account that was signed in when you bought them. Check that the account at the top of Settings is the one you used, then open Settings → AI and tap Refresh the balance.
Still missing? Email support@testgen.app with the date of the purchase; Apple’s receipt email helps.
How do I get Premium back on a new phone?
Open Settings → Premium and tap Restore Purchases, on the same Apple ID that bought it.
How do I move my papers to a new phone?
Papers and your question bank are saved on your phone. Open Settings → Back up and restore, tap Back up everything and save the file to Files, iCloud Drive or email. On the new phone, open the same place and tap Restore from a backup.
The AI wrote a wrong answer
AI can make mistakes. Every question is shown to you before it is added, and you can edit or swap any question. Please check AI questions before giving a paper to students.
A chapter or subject is missing or wrong
In Settings → Classes and subjects, open the subject and tap Report a mistake, or email support@testgen.app. Fixes to the syllabus reach the app without an update.
How do I delete my account?
See Delete your account.